Shipping & Returns

At Frame Full of Memories, every product is thoughtfully handcrafted and customized to preserve your most special moments. This policy outlines how we handle shipping, delivery, returns, and replacements to ensure a smooth experience. We may at any time modify the User Agreement without any prior notification to you.

Shipping Policy

1. Order Processing Timeline

All orders go through a careful production process before dispatch.

  • Standard Processing Time: 4-5 business days.
  • Customized Orders: May take 5-8 business days depending on design complexity.
  • Orders are processed only after successful payment confirmation.
  • Note: Orders placed on weekends or public holidays will be processed on the next working day.

2. Manufacturing & Quality Check

Each frame is:

  • Professionally printed using high-quality materials and inks.
  • Carefully assembled and finished.
  • Passed through a quality inspection check before dispatch.

This ensures that your product meets our premium standards.

3. Shipping & Delivery

  • Delivery within 5–8 business days after dispatch.
  • Free shipping on all prepaid orders.

4. Order Tracking

  • Once shipped, you will receive a tracking link via email/SMS/WhatsApp
  • You can track your order in real time until delivery.

5. Delivery Conditions

  • Ensure accurate shipping details (address, phone number, pin code).
  • If delivery fails due to incorrect details, re-shipping charges may apply.
  • Our courier partners may attempt delivery 2–3 times before marking it undelivered.

6. Delays & External Factors

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Logistics/courier disruptions
  • Public holidays or strikes
  • Customs clearance (for international orders)

Frame Full of Memories is not liable for such delays but will support you in tracking and resolving issues.

Returns, Replacements & Refunds Policy

1. Eligible Cases for Replacement

We offer a free replacement if:

  • The product is damaged during transit
  • You receive the wrong product
  • There is a manufacturing defect

2. Replacement Request Guidelines

To ensure a smooth process:

  • Contact us within 24 hours of delivery
  • Provide:
    • Clear photos of the product
    • Unboxing video (mandatory for damage claims)
    • Order ID

After verification, we will:

  • Approve replacement
  • Initiate re-production of your product
  • Ship the replacement at no additional cost

3. Non-Eligible Cases (Important)

We do not accept returns, refunds, or replacements for:

  • If product is custom made.
  • Low-resolution or blurred images uploaded by the customer.
  • Slight color differences between screen and printed product.
  • Incorrect image/design selection by the customer.
  • Minor alignment variations (within acceptable production limits).
  • Change of mind after order confirmation.

4. Color & Print Variation Disclaimer

Due to differences in:

  • Screen brightness and color calibration
  • Printing processes and materials

The final product may have slight variations in color or brightness, which are considered normal and not defects.

5. Order Cancellation Policy

  • Orders can be canceled within 2 hours of placing the order.
  • Orders for "Customized" products cannot be cancelled once the order is confirmed.
  • Once the design/printing process has started, cancellation is not allowed.
  • Refunds (if applicable) will be processed within 5–7 business days.

7. Damaged Package Advisory (Highly Recommended)

To protect your claim eligibility:

  • Record a clear unboxing video when opening your package
  • Ensure the video shows:
    • Sealed package
    • Opening process
    • Product condition

⚠️ Without an unboxing video, damage claims may not be approved.

8. Failed Delivery / RTO (Return to Origin)

If an order is returned due to:

  • Incorrect address
  • Customer unavailability
  • Refusal to accept delivery

Then:

  • Re-shipping charges will be applicable
  • No refunds will be provided for such cases

9. Refund Policy (If Applicable)

Refunds are only processed if:

  • Replacement is not possible
  • Order is canceled within allowed time

Refunds will be issued to the original payment method within 5–7 business days.

Customer Support

We are committed to providing a smooth and reliable experience.

📧 Email: ffom.photoart@gmail.com
📞 Phone: +91-7300111061